Privacy Policy

Last updated: July 13, 2026

Zensora Living operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This website is powered by WordPress and WooCommerce, which enable us to provide the Services to you.

 

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Personal Information We Collect or Process

 

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

 

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.

     

  • Financial information: Including payment card information, transaction details, form of payment, payment confirmation, and other encrypted payment details processed via our secure third-party payment gateways.

     

  • Account information: Including your username, password, security questions, preferences, and settings.

  • Transaction information: Including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us: Including the information you include in communications with us, for example, when sending a customer support inquiry.

     

  • Device information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.

     

  • Usage information: Including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

     

Personal Information Sources

 

We may collect personal information from the following sources:

  • Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services: Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies embedded in our WordPress ecosystem;

  • From our service providers: Including when we engage third-party processors (such as payment gateways, analytics providers, and email marketing tools) to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: We use your personal information to perform our contract with you, process payments, fulfill orders, remember your preferences, send notifications related to your account, manage returns and exchanges, enable product reviews, and create a customized shopping experience.

  • Marketing and Advertising: We use your personal information for promotional purposes, such as sending marketing communications via email or showing you targeted online advertisements based on your browsing and purchase history.

  • Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe.

  • Communicating with You: We use your personal information to provide customer support, respond to inquiries, and maintain a seamless business relationship with you.

  • Legal Reasons: We use your personal information to comply with applicable laws, respond to valid legal processes (including requests from law enforcement), and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With core vendors and third parties who perform services on our behalf (e.g., website hosting, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping providers).

  • With business and marketing partners to provide targeted marketing and advertising services in accordance with their own privacy notices.

  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as through your use of social media widgets or integrated login tools.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger, acquisition, or bankruptcy, or to comply with legal obligations, enforce applicable terms of service, and protect the rights and safety of our users or others.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such third-party sites.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, you may contact us using the details below to request its deletion.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit; we recommend using secure channels for sensitive information.

How long we retain your personal information depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live (including specific regulations in various US states, the UK, and the EEA), you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may be subject to legal exceptions:

  • Right to Access / Know: Request access to the personal information we hold about you.

  • Right to Delete: Request that we delete personal information we maintain about you.

  • Right to Correct: Request corrections to inaccurate personal information.

  • Right of Portability: Receive a copy of your personal information and request its transfer to a third party.

  • Right to Opt-Out of Sale or Sharing for Targeted Advertising: Direct us not to share or process your data for targeted behavioral advertising. You can adjust your preferences through our cookie consent settings.

  • Managing Communication Preferences: Opt out of promotional emails at any time by clicking the “unsubscribe” link at the bottom of our emails.

For Residents of the UK and European Economic Area (EEA): In addition to the above, you have the right to Object to Processing, Restrict Processing, and Withdraw Consent at any time where we rely on consent to process your data.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity or authorized agent status before processing your request. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details provided below. You also have the right to lodge a complaint with your local data protection authority (such as the ICO in the UK or relevant supervisory authorities in the EEA).

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the EEA or the UK, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) unless the destination country has been deemed to provide an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the revised policy on this website and update the “Last updated” date.

Contact Us

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your legal rights, please contact us at:

  • Website: [www.zensoraliving.com](https://www.zensoraliving.com)

  • Legal Operator: RICHESFASHION GLOBAL LIMITED

  • Address: FLAT/RM 72, BLK 3, 2/F, LAI CHEONG FACTORY BUILDING, 479 CASTLE PEAK ROAD, CHEUNG SHA WAN, KL, HONG KONG.

  • Email: admin@richesfashion.com

For the purpose of applicable data protection laws, we are the data controller of your personal information.