Refund & Return Policy

At Zensora Living, we strive to ensure that every product arrives in pristine condition. We take great care in curating and shipping your items, and we invite you to inspect your package upon delivery.

Damaged Shipments Please inspect your package immediately upon arrival. If the packaging or the product appears damaged, please do not accept the shipment. In the event of damage, please document the condition with photos or videos and request a certificate of damage from the courier company. Contact our support team immediately so we can coordinate with the carrier to resolve the issue. Please note that Zensora Living cannot be held responsible for items lost or contents damaged after the shipment has been signed for.

1. Returns and Full Refunds (Quality Issues)

If you receive a product with a quality defect, we are committed to making it right.

  • Notification Window: Please notify us within 24 hours of receiving the product.

  • The Process: You will need to ship the defective product back to us. Once we receive and inspect the item, we will process a full refund to your original payment method within 72 hours.

  • Shipping: Zensora Living will cover the shipping costs for any replacement products sent to you.

2. Replacements

If you are unsatisfied due to a quality issue, we offer a replacement option.

  • Notification Window: Please notify us within 3 days of receiving the product.

  • The Process: Once you ship the item back to us, we will promptly process a replacement and ship a new item to you.

  • Shipping: We will cover all necessary shipping fees for the replacement units we send to you.

3. Returns and Partial Refunds (Within 7 Days)

We understand that choosing products online involves personal taste. If you wish to return an item for reasons outside of quality defects, such as the following:

  • “The product does not match the visual representation.”

  • “The product is not what I expected.”

  • “I am simply not satisfied with the product.”

  • “The product did not arrive within my expected timeframe.”

We can offer a partial refund. Please note that we will deduct a handling fee based on your total order amount to cover processing and restocking costs.

Legal Disclosure [www.zensoraliving.com](https://www.zensoraliving.com) is owned and operated by RICHESFASHION GLOBAL LIMITED.

Address: FLAT/RM 72, BLK 3, 2/F, LAI CHEONG FACTORY BUILDING, 479 CASTLE PEAK ROAD, CHEUNG SHA WAN, KL, HONG KONG.

Need Assistance?

If you have any questions regarding your order or our policy, please reach out to us at admin@richesfashion.com. We are here to help.